Vacancy | Regulatory Executive

Apply by:

Tuesday 1st June 2021, 9am.

Job Description

This is a great opportunity to join a ground-breaking organisation at an exciting point in its development. IMPRESS is the first press regulator in the UK to be externally recognised as independent and effective, giving publishers the freedom to report hard-hitting stories and the responsibility to behave fairly if complaints are made against them.

IMPRESS’s growing membership already includes more than 180 news publications from hyperlocals to international investigative platforms. They publish a wide range of community news, investigative reporting and political commentary. They are an important part of the future of the news media, at a time of crisis over ‘disinformation and misinformation’ and a reshaping of the business models underpinning, and delivery of, news to the public.

The Regulatory Executive is responsible for handling of complaints and undertaking investigations in accordance with the IMPRESS Regulatory Scheme as well as ensuring that member publishers comply with IMPRESS’s internal governance requirements. This is an excellent and challenging opportunity for an individual with strong communication skills to join a new, ambitious and fast developing organisation, with an interest in the regulatory and standards issues in the press.

The position is based in IMPRESS’s offices in the heart of London, within a short walk of Blackfriars Underground Station. The post holder will report to the Head of Regulation.     

Key Responsibilities

  • Receive and process regulatory enquiries that are submitted by email, phone and through the website relating to regulatory and compliance matters.
  • Respond to those enquiries in a professional and courteous manner.
  • Administer the publisher compliance process to ensure that all members meet IMPRESS’s internal governance requirements.
  • Accurately keep track of and regularly report on casework, as well as information on publisher member progress through compliance to senior management.
  • Assist the Head of Regulation by working on escalated complaints, arbitrations and investigations.
  • Investigate complaints in line with the IMPRESS Regulatory Scheme.
  • Arrange Committees and compile and distribute papers in advance of meetings.
  • Assist in the drafting of adjudications for the Regulatory Committee and finalise adjudications considering any feedback from parties; and publish them in a timely manner.
  • Ensure that casework data is accurately entered and managed in the regulatory database in line with the Regulatory Scheme, Charter criteria and relevant data protection law.
  • Liaise with external service providers to ensure services are administered effectively and efficiently.
  • Undertake research into legal and regulatory issues.
  • Undertake regulatory project management.
  • Support consultation responses to external inquiries and reviews.
  • Assist in the drafting of regulation and policy reports for the Board and senior management.
  • Organise training and feedback for publishers on issues arising from IMPRESS’ regulatory activities.
  • Provide support as needed to the Head of Regulation.

Person Specification

Essential Criteria

  • Degree-level qualification or equivalent experience (regulatory experience is not required).
  • Outstanding written communication skills.
  • Strong oral communication skills.
  • Critical thinking skills and process-orientated mindset.
  • Demonstrable high levels of Integrity.
  • Demonstrable commitment to the aims and objectives of IMPRESS.
  • Demonstrable resilience and ability to work under pressure.

Desirable Criteria

  • Understanding of media law.
  • Understanding of journalism and ethics.
  • Knowledge and experience of complaints handling.
  • Familiarity with CRM systems.

What we provide

  • A friendly flexible working environment with a growing team.
  • Opportunities to contribute to the different projects across the organisation and in press standards.
  • Opportunities for professional development.
  • 25 days leave + 8 UK bank holidays + additional concessionary leave at the end of December.



Location:               IMPRESS, 16-18 New Bridge Street, EC4V 6AG

Salary:                    £25,000-£28,000 DOE

Hours:                    Monday to Friday, 09:00–17:30 with 1hr lunch, 37.5hrs per week

Reporting to:       Head of Regulation

Contract:               Full time, permanent


How to apply

If you are interested in this role, please send your CV and a cover letter outlining why you think you’re an ideal candidate for this position to by Tuesday 1st June 2021, 9am.

IMPRESS is committed to the aims of its Equality & Diversity Policy. This includes not discriminating under the Equality Act 2010, and encouraging equality and diversity. If you would like to help us with this, please click here to download our Equality and Diversity Monitoring Form and return the completed form along with your application. This form will be separated from the application and kept anonymous. The information you provide will stay confidential, and be stored securely. Filling in this form is entirely voluntary and submission or non-submission will be entirely unconnected to the success of your application.