Vacancy: Policy & Regulatory Manager

This is a great opportunity to join a ground-breaking organisation at an exciting point in its development. IMPRESS is the first truly independent press regulator in the UK, giving publishers the freedom to report hard-hitting stories and the responsibility to behave fairly if complaints are made against them.

The Policy and Regulatory Manager is responsible for providing advice and support on regulatory issues and relationships, and on ensuring that complaints, investigations and requests for arbitration are managed in accordance with the IMPRESS Regulatory Scheme. This is an excellent opportunity for an individual with experience of working in a legal or regulatory environment to join the first regulator to be recognised under the Royal Charter for self-regulation of the press. The position is based in IMPRESS’s new offices near Blackfriars bridge.

The post holder with report to the Chief Operating Officer and will also provide direct advice and support to the Chief Executive.   

Key Responsibilities


  • Support the Chief Executive Officer (CEO) and Chief Operating Officer (COO) in the process of retaining approval by the Press Recognition Panel
  • ​Provide advice on policy issues, including compliance with the Royal Charter on Self-Regulation of the Press and related issues
  • Draft consultation responses to external inquiries and reviews
  • Provide policy support to the Board including drafting notes and recommendations on external developments in the sector and other relevant matters
  • ​Act as Secretariat for the Code Committee, including writing and circulating papers and taking minutes at committee meetings

Regulatory Scheme

  • Ensure a fair and effective process for handling complaints about our regulated publishers in line with the IMPRESS Regulatory Scheme. This includes responding directly to complainants in a professional and courteous manner
  • Draft adjudications for the Complaints Committee and finalise adjudications considering any feedback
  • Ensure that complaints received via a whistleblower are dealt with in accordance with best practice in whistleblowing
  • Provide recommendations to the senior management and Board as to the need for any investigations into serious or systemic breaches of the IMPRESS Standards Code and/or governance requirements by our regulated publishers
  • Ensure a fair process for investigations in line with the IMPRESS regulatory scheme
  • Provide recommendations to the Board as to the appropriateness of arbitration to resolve legal disputes between claimants and publishers​

To be successful in this role, you will meet the following criteria:

  • Degree-level qualification in law or a related policy field
  • Demonstrable experience of complaints management/investigations within a regulator, complaints management body, professional association or a regulated organisation
  • Outstanding written communication skills
  • Strong verbal communication skills
  • Demonstrable high levels of Integrity
  • ​Demonstrable commitment to the aims and objectives of IMPRESS


  • Location: IMPRESS, 16-18 New Bridge Street, EC4V 6AG
  • Salary: £40,000
  • Hours: Monday to Friday, 09:00–17:30 with 1hr lunch, 37.5hrs per week
  • Reporting to: Chief Operating Officer
  • Contract: Full time, permanent
  • Closing date: Wednesday 3 May
  • Interviews: Thursday 11 May

To apply for this role, please email your Equality & Diversity Monitoring Form, CV and a cover letter explaining why you are the most suitable candidate for this job to with the subject line "Policy and Regulatory Manager".

IMPRESS is committed to the aims of its Equality & Diversity Policy. This includes not discriminating under the Equality Act 2010, and encouraging equality and diversity. In order to apply for a job at IMPRESS, we require that you complete a form to help us achieve these aims. Please click here to download our Equality and Diversity Monitoring Form and return the completed form along with your application. This form will be separated from the application and kept anonymous. The information you provide will stay confidential, and be stored securely. The content of this form is entirely unconnected to the success of your application.